Reviewer focus
- How Tero responds to security-relevant incidents
- What customers can expect for communication during material incidents
- How resilience controls support recovery and continuity
Implementation status (March 5, 2026)
Tero monitors security and operational events, including cloud security alerts, and triages them through incident-response workflows.Incident-response lifecycle
Customer communication baseline
- Tero notifies affected customers when it confirms a material incident.
- Communication includes impact scope, current status, and next steps.
- Tero keeps sending updates until it resolves the customer-impacting risk.